Q: Where is TwelveNine Boutique located?
A: TwelveNine Boutique is an online only boutique. We are based in Shreveport, Louisiana.

Q: What is the processing time?
A: 2-3 business days.
Q: When can I expect my order to be shipped?
A: All orders are shipped after they are processed. You will receive a shipping notification.
Q: When will I receive my order?
A: Once your order has been shipped, you will receive your tracking number via email or phone number. You will then be able to track your order with your chosen carrier. 

Q: How much is shipping?
A: Shipping costs depends on the shipping method selected at checkout, the weight of your package, and the destination. Please choose the shipping method that better suits your needs.

Q: Do you offer refunds?
A: We do not offer refunds. However, returns will be accepted for exchange or store credit. All final sale items cannot be returned for exchange or store credit. All items are inspected for quality before they are shipped to you. If you have an issue with your order, please fill out the below contact form and include your order number.
Please allow 48 hours for a response.